English First

ESL Teacher

05/2019 – 07/2019

Duties, Accomplishments and Related Skills:

·       Taught English to Chinese speaking students ages 3-18.

·       Focused on improving students listening, grammar, and speaking skills.

·       Planned and taught 3-5 classes daily.

·       Created all course material and developed all lesson plans.

·       Provides fun/creative learning environment.

·       Developed parent teacher relationships.

PGCPS

Teacher

04/2016 – 05/2019

Duties, Accomplishments and Related Skills:

·       Serve as licensed full-time teacher with proven skills in K-12 and special education.

·       Built a collaborative and friendly classroom environment using and enforcing behavior guides, team teaching, and interactive learning.

·       Chosen as the preferred substitute teacher for special education at Rosaryville Elementary School.

·       Modified curriculum for an English Language Learners (ELL) and several Special Education Students in the regular education classroom by translating the concepts or explaining the concepts in simpler steps.

(Continued)

·       Incorporated technology into students’ learning activities for varied academic disciplines.

·       Frequently assigned to difficult classes based on exemplary classroom management skills.

·       Update lesson plans to reflect changes in curriculum.

·       Specializing in teaching Journalism.

Comcast NBC

Customer Account Executive

05/2017 - Present

Duties, Accomplishments and Related Skills:

·       Serve as coding expert highly proficient with Windows software and many other commercial software systems.

·       Successfully increased customer retention by 2% by implementing one call resolution and by mentoring team.

·       Conduct Bi-weekly staff meeting, discussed new projects, objectives, and career development strategies.

·       Troubleshooting any technical issues.

·       Submit requests to proper department preventing re-occurring issues and recommend improvements.

·       Provided remote and in-person support to resolve issues.

·       Ensured network, system and data availability and integrity through preventative maintenance and upgrades.

PGCPS Tutor

03/2015 to 04/2017

Duties, Accomplishments and Related Skills:

·       Increased standardized test scores in Math (31%) and English (35%) by implementing creative coursework into the curriculum as an Elementary School Tutor.

·       Established an extracurricular book club that resulted in 50+ students joining and reading an average of 15 books.

·       Integrated technology into learning with Smart Boards, iPads, and computers.

Charles County Public Library Marketing Intern

02/2017 to 05/2017

Duties, Accomplishments and Related Skills:

·       Successfully orchestrated marketing campaigns that effectively reinforced and built brand images.

·       Performed ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs.

·       Managed social media strategy across channels. Wrote creative copy for tech audience.

·       Created weekly newsletter/updates for dissemination to over 3,000 subscribed professionals.

·       Wrote, organized and distributed press releases and communicated with the media.

AT&T

Marketing and Inventory Manager

06/2016 to 05/2017

Duties, Accomplishments and Related Skills:

·       Performed office management and administration, assuring smooth functions of operations.

·       Monitored various credit lines.

·       Processed shipments and receipts to maintain evacuation/disposition of items and store equipment

·       Complied and maintained daily, weekly, and monthly reports on warehouse stock and requisitions.

·       Maintained confidentiality of personal and financial information.

·       Responsible for working independently with minimal direct to load, unload, tag, and store all materials.

·       Developed an effective bar code scanning operation which ensures accurate identification and accounting.

·       Bachelor’s Degree in Public Relations and Marke  2013 – 2018

Ashford University

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