ANZ Direct

Customer Service Consultant                                   January 2016-Current

Duties:

·        Assisting customers with banking issues and problem resolution.

·        Inbound call assistance with banking enquiries.

·        Identifying and resolving complex customer enquiries

·        Demonstrating valuable skills – empathy, collaboration, customer focus, product knowledge

·        Team Champion, setting goals and motivating the team.                                                                                                                                   

·        Mentoring and coaching other team members

·        General team morale booster

·        Understanding and explaining a wide range of banking products to the customer

Kiwibank / NZ post                                             August 2011 – March 2015   

Customer Service Representative

Duties:

·        Assisting with customer queries and matters that arise regarding Kiwibank and NZ Post.

·        Process shipping and handling of customer packages.

·        Product sales.

·        Process bill payments.

·        Process bank deposits, withdrawals and transfers.

·        Assisting with the set up and processing home Loans.

·        Filing and ensuring documents are kept current.

·        Merchandising of new stock arrivals.

·        Cashing of tills

·        Opening and closing of the store.

·        Training of new employees.

·        Personal banking

·        Opening accounts for customers

·        Creating banking plans for customers to grow their money

·        Investment banking

·        Processing applications for credit cards and personal loans

Volunteer

NZ Fire Service & Upper Hutt Bush Fire Force                    September 2011 - Current     

Duties:

·        Firefighting using water and additives

·        Teaching children the importance of fire safety in the community

·        Pump operation.

·        Water deliveries.

·        Repair and maintenance of equipment.

·        Radio communications.

·        Crowd control

·        Scene preservation

·        Vehicle control and traffic management

NZ Fire Service – Volunteer Operational Support          October 2010 - Current  

Duties:

• Commitment to weekly unit training with the intention of      refreshing and up-skilling of new techniques and procedures.
• Support for investigation services.
• Cleanup crew.
• Traffic management.
• Water redirection.
• Promotion of fire safety in the community.
• Advanced emergency management
• Current first aid certificate and fire service medical co-responder      

Achievements

2011 year of the volunteer medal

5 year service medal and 2 year bar                    

Smiths City Upper Hutt                                      January 2010 – February 2011

Sales Consultant

Duties:

• Assisting with customer queries and matters that arise      regarding the stores product
• Drive and generate sales to meet minimum weekly targets.
• Processing sale transactions by cash, eftpos, and credit.
• Organising deliveries of customer orders with follow up.
• Attending product training sessions
• Photo processing.
• Ordering of new stock
• Merchandising of new stock arrivals.
• Setup of “window” displays with new product.
• Stocktaking of product.
• Cashing of tills.
• Opening and closing of the store.
• Cleaning of the store area

Harvey Norman, Lower Hutt                             January 2009 – January 2010

Sales Consultant

Duties:

• Assisting with customer queries and matters that arise      regarding the stores product
• Drive and generate sales to meet minimum weekly targets.
• Processing sale transactions by cash, Eftpos, and credit.
• Organising deliveries of customer orders with follow up.
• Attending product training sessions
• Photo processing.
• Ordering of new stock
• Merchandising of new stock arrivals.
• Setup of “window” displays with new product.
• Stocktaking of product.
• Cashing of tills.
• Opening and closing of the store.
• Cleaning of the store area

NZ Army                                                       June 2007 – November 2008

Communications System Operator

Duties:

• Building and maintaining antennas for radios, data movement and      other technologies
• Operating radios and radio procedure.
• Usage of satellite phones.
• Re-transmission of messages.
• Maintaining of vehicles.
• Helicopter landing and operating procedures.
• Multiple advanced weapons systems training, cleaning and      maintenance.
• Drill.
• Tactical assault training.
• Pre-deployment training.
• Explosives training.
• Military operations and procedures.
• Anzac memorabilia and medal recognition

Achievements:

• Defence service medal

Noel Leeming Group                                          May 2006 – December 2006

Sales Consultant

Caltex Rimutaka                                              February 2005 – February 2006

Forecourt Attendant

McDonalds Restaurant Brands                                May 2004 – February 2005

* * * * *

2010 – Current- Fire Service Unit Standards including First Aid and Health & Safety

2004 – NCEA Level 2, Hutt International Boys School

2003 – NCEA Level 1, Hutt International Boys School