Working Experience:

Company: Wanhao International Kindergarten  

Position:   English Communication Teacher

Duration: October 2017- Current

Duties:      Core expectations of my role are and not limited to :

       ?      Prepare daily lesson plan

       ?      Recommend lessons to teach different age groups

       ?      Weekly report back to school principal

       ?     Attend parents meeting to give feedback on the children's performances

       ?    Take part in extra curricular activities ie, games, sports, art class,  cooking class.

       ?     Attend Chinese classes

Company:          ProActive Health Solutions              

Position:            Life skills Coach

Duration:            June 2017 – September 2017

Duties:

      ?    Mentoring and engaging with private and government education institutions on issues facing

            the youth on a global platform.

      ?    Encouraging interaction between the learners to finding best possible and realistic solutions

      ?    Offering Psychological assistance and support where necessary

Company:          Qatar Airways                          

Position:            Customer Services Agent

Duration:            August 2016 – March 2017

Duties:

      ?     Check in and boarding operations

      ?     Screen tickets and boarding passes

      ?     Support customers with connecting flights to ensure relevant information is provided

      ?     Liaise with Cabin crew to ensure boarding operations are completed       

      ?     Conduct initial security screenings to ensure access to airport is properly monitored

      ?     Receive and respond to internal and external customers daily enquiries

      ?     Receive and analyse complaints to ensure they are solved effectively

      ?      Liase with Cabin Crew for additional requirements and adjustments to be made for passengers

      ?      Ensure to assist or direct customers for correct assistance

      ?      Liase with QAviation Catering Company to ensure sufficient meals and special meal requests

              are available on board

      ?     Work closely with supervisors to improve the execution of assigned activities

      ?     Track major customer complaints and report key issues to supervisors

?    Verify passenger's travel documentation

§         Give assistance with enquiries related to Qatar Airways boarding formalities

§         Advice on best practices to follow regarding bookings and self-check-in methods

§         Advise customers about different options available within the Qatar Airways Brand

§         Respond to enquiries and requests timeously

§         Handling misconnected and delayed flight queries

Company:   British High Commission

Position:     Regional HR Advisor

Duration:     August 2014 – June 2015

Duties:

§         Assist with developing recruitment strategies for assigned African regions

§         Manage multiple recruitment projects on employee Personality, Psychometric testing

§         Schedule and conduct video interviewing

§         Reach KPI's as set out by Management

Educational and Training Qualification:

·        Bachelor Degree in Social Sciences  (HRM & Psychology) - 2011

·        Senior Secondary Certificate – 2005

·        Education, Training and Development Programme

      Facilitator, Assessor, Moderator Courses

·        SAP HR

·        SAP Human Capital Management

·        Coaching & Mentoring

·        1st Aid Level 1 & 2

·        Fire Fighting

·        Customer Services Delivering Excellence

·        Handling Dangerous Goods

·        Safety Management Systems

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