10/10/2017–01/09/2018     EFL  Tutor

American Baby International English, Fuyang (China)

? plan, prepare and deliver lessons

? supervise tests, including placement, unit, midterm and final tests.

? devise, write and produce new materials

? assist with administration

? attend and contribute to training sessions

? participate in school's social program including Extra Curricular Activities

? employ a variety of instructional techniques and strategies to meet different aptitudes and interests of students

? provide a nurturing and supportive learning environment that encourages student responsibility and incorporates challenging instructional strategies

? administer language assessments for the purpose of evaluating student progress

10/09/2017–08/10/2017      EFL Tutor

American Baby International English, Suzhou (China)

02/11/2016–03/07/2017      Logistics Manager

www.globbing.com

? Plan and create company logistics policies and procedures

? Organize all shipments in line of company requirements

? Build up and develop business relations with the mediators, conduct negotiations to improve supply chain efficiency or sustainability

? Ensure the integrity of documentation such as AWBs, Bills of Lading, freight invoices.

? Timely preparation of import documentation and authorization for RA Customs Service for all air and sea shipments

? Follow the clearance process and handle any problem that may occur

? Monitor and direct inbound logistics operations assuring their safety performance

? Assist in re-negotiating of terms of business/service level agreements and taking corrective action as required

? Resolve problems involving all the possible aspects of logistics

02/11/2015–02/11/2016      Customer Care Specialist

Globbing LLC, Yerevan (Armenia)

www.globbing.com

? Represent Globbing brand and deliver the best possible support experience to customers.

? Adhere to high ethical standards, and comply with all regulations/applicable laws.

? Develop and maintain effective relationship with customers.

? Handle customer inquiries via live chat, email, telephone and ensure appropriate assistance in compliance with company policies and procedures.

? Manage all customer issues and resolve all complaints effectively.

? Connect customers through a range of channels to check satisfaction and obtain feedback on the service/product received.

? Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

? Update job knowledge, research and study new product or service descriptions. Participate in educational opportunities.

? Assist in developing a training program for new customer service associates.

24/10/2014–13/03/2015      CCO

MAF Carrefour, Yerevan (Armenia)

www.majidalfuttaim.com

? Put in methods and tools for optimizing welcoming of customers and their passage in cash counters.

? Conduct financial transactions using cash registers by taking cash in exchange of items sold

? Process credit and debit cards and ensure that receipts are signed and cards are returned

? Assure the liaison between the team's trade and the service to the customers.

? Assure the good functioning of the cash register system.

? Ensure the collection of the sale cash deposit with compliance to CCO procedure.

? Ensure that all C.C.O assets are in good condition

? Complete, process, and maintain applicable paperwork and records

2018                Certificate in English Language Teaching (140 Hour Premier TEFL Course)

2013–2015      Certificate in Advanced Level of General English

International Center of Languages and Training, Yerevan (Armenia)

http://iclt.am/

2009–2013      Bachelor's Degree in Oriental Studies in the Field of Arabic Studies

Yerevan State University, Yerevan (Armenia)

http://ysu.am/main/en