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wjx10931

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外籍人才簡介 wjx10931 中介費(fèi)：參考月薪國籍：墨西哥學(xué)歷：碩士性別：男出生：1972年期望工作地點(diǎn)：任何地方，沿語言：英語, 其他工作性質(zhì)：全職工作經(jīng)驗(yàn)：>5(年) 所在地：四川瀘州期望稅后薪資：8000-11000(Yuan/M) 來華工作政策提示流程：（1）咨詢客服 / （2）預(yù)約人才面試工作經(jīng)歷 Dec. 2010 – Actual English and Spanish teacher 英語以及西班牙教師 Universidad Tecnológica de Mérida Apr. 2009 –Dec. 2010 English and Spanish teacher 英語以及西班牙教師 Centro Libre de Estudios Universitarios Oct. 2008 –Apr. 2009 Travel agencies, English and Spanish teacher 英語以及西班牙教師 Centro Educativo Tamayo Jan. 2008 –Oct. 2008 Reservations Supervisor Sunset Group Cancun, Mexico ● Supervising reservation agents in Sunset Group. ● Answering English and Spanish toll-free line from the US and Canada ● Problem-solving customers’ needs providing excellent assistance to them and caring for each of their particular situations ● Explaining policies and procedures to new members in order to clarify all questions that they may have ● Maintaining constant communication with customers to keep them updated with promotions and special events that the company organizes. ● Sending weekly e-mail to arriving customers to be aware of their special needs. ● Planning different reports and presentations for the directors of the company Jul 2002- Dec 2007 Customer Service Agent American Airlines, Inc ● Checking passengers in for their trips in a friendly and efficient manner ● Boarding flights in the most timely fashion, at the same making each passenger feel happy to travel with the airline ● Assisting passengers with delayed bags trying to make them feel as least inconvenienced as possible. ● Taking care of the accounting department from all sales performed by agents ● Helping passengers when flights were delayed or cancelled with misconnections and aware how these situations affect our customers. Mar 1998 – Dec 2000 Code Share Coordinator Aeromexico Airlines México ● Coordinate flight schedules with the companies members of the alliance. ● Research and analyze new markets to be included in the alliance. ● Occupancy factor analysis ● Close relation with other companies that taught me new ways to solve problems and diverse working procedures Jan 1997 – Dec 1998 Charter Flight Responsible Aeromexico Airlines México ● Planning Charter flights for diverse national and international companies ● Extensive interaction with sales department Visit clients to agree schedules, fares and travel dates. Negotiation of special prices as good customer service 教育經(jīng)歷 Jan. 2001 – Jun. 2002 Universidad de Las Palmas 碩士學(xué)位 Gran Canaria, Spain Business Administration Masters Degree Aug 1992 – Aug 1996 Universidad del Valle de México 本科學(xué)士學(xué)位 México D.F, México Tourism Business Administration 外教情況說明教學(xué)經(jīng)驗(yàn)豐富，學(xué)歷碩士。