WORK HISTORY
March 2010 - March 2013 Business Analyst Team Leader
Insight Direct Technologies UK & EMEA
Successfully leading a team to suceed and deliver results both personally and professionally. I consistently demonstrated strong people skills and was able to communicate the vision and motivate the team to follow.
Contributing ideas and suggestions to improve upon current processes in order to keep focus and be leading in the innovative environment
Organising and planning projects for all the European offices, liasing with each country using various types of technology to communicate updates, progress reports, risks and issues.
January 2007 - March 2010 IT Business Analyst
Balfour Beatty Solutions
Detailing training needs requirements documents and delivering training to a classroom, providing one-on-one guidance and suppport where needed and being proactive with the methods used to encourage learning amongst the group
Producing written documentation that is clear and unambigious; changing writing styles and layout dependant on the type of audience.
July 1998 - December 2006 Communications Coordinator
Customer Advisor
T-Mobile UK
Working as a customer advisor and promoted through the company into the Comms dept.
Taking a lead role in the support activities of new system and process role out. Undertaking floorwalking activities to be able to deal with real time problem solving, minimal disruption to the office routine and being efficient and helpful towards co - workers.
Located at various offices throughout the UK over a period of 2 years so that hands on support could be given to dealing with customer enquiries and communication issues in all the sites
TEFL Certificate Pass Grade [150 hours Masters Certificate. Gained February 2014]
- Creation of lesson plans for various levels
- Strong grasp of English Grammar
- Solid understanding of classroom management techniques
- Strong understanding of matching levels to the correct classroom material
- Identifying the use of pair and group work and encouraging enhanced student talking time
BCS [ISEB] Business Analysis Foundation course [Gained 2009]
- Identifying best practices and techniques to determine solutions to business problems
PRINCE 2 certified Project Management Lifecycle certification
Understanding Time Managment [Gained as part of a professional role 2008]
BTEC National Diploma in Travel and Tourism, including French for use in Business and Management and Basic Russian Language [Gained 1994]
9 GCSE's including English and Mathematics [Gained 1992]
