Academic Qualifications:
2011 – 2012 MSc International Marketing
University of Birmingham, United Kingdom.
Dissertation Topic: Analysis and Comparison of Luxury Fashion Industry and its marketing strategies in India and U.K
2007 – 2010 Bachelor of Business Administration
Sikkim Manipal University, India
2006 – 2007 GED (High School Equivalency Certificate)
California State Board Of Education, U.S.A
Professional Qualification:
2007 – 2008 BTec HNC in Aviation, Hospitality and Travel Management
Frank Finn Institute of Airhostess Training (Awarded by EdExcel
UK) Pune, India.
The Haven Serviced Residences, Pune, India April 2013 – May 2014
Guest Relations Manager – Responsible for promoting a positive image of the hotel and ensuring guest satisfaction.
Responsibilities undertaken:
? Welcoming the guests and providing information to all the amenities provided by the hotel.
? Anticipating and responding to all the needs put forth by the guests residing.
? Listening to and resolving complaints of clients and providing excellent customer service throughout their stay.
? Responsible for booking tickets, managing reservations and arranging travels and tours for guests.
? Also responsible for providing leadership to a team of people to improve quality, customer loyalty, productivity and general operations.
Harrods London, UK May 2012 – January 2013
Fashion Sales Consultant – Responsible for high levels of customer service for luxury brands, demonstrating product knowledge and developing valuable customer relationships that increase sales and repeat business.
Duties included the following:
? Meeting individual sales targets by selling at every possible opportunity.
? Follow all customer care standards, including telephone standards.
? Increase sales by selecting products to meet customer needs highlighting the features and benefits of the product.
? Assist in weekly stock counts and rotation of perishable goods.
? Ensure security procedures are followed to avoid theft.
Negarin London, UK March 2012 – May 2012
Fashion Executive Intern – Assistance with all areas of the business including PR, marketing, sales and production.
Duties included the following:
? Assisting the creative director and office manager with managerial and PR duties.
? Assisting the Designer with inspiration collaboration and other relevant duties.
? Assisting the production manager with measuring garments, sourcing trims/fabrics and factory packs.
