WORK EXPERIENCE
Position Personal English tutor
Company’s name
Period / City / Country 06/2010 - 05/2014 /Kyiv/Ukraine
Responsibilities ? developing course plan
? Planning and delivering lessons
? Providing and marking an appropriate feedback on written and oral answers
? Taking over control successful passing English school tests
? Developing games and creative methods to increase student's vocabulary
WORK EXPERIENCE
Position Front Office Supervisor
Company’s name President Hotel Kyiv 4*
Period / City / Country 10/2013 - 03/2014 / Kyiv / Ukraine
Responsibilities ? managing shift's working process
? solving problems and respond to the guest's complaints
? monitoring group's check-in/check-out procedure
? preparing night reports
? answering telephone requests
? meeting guests
? making and cancelling reservations etc.
WORK EXPERIENCE
Position Front Office Agent (Receptionist)
Company’s name President Hotel Kyiv 4*
Period / City / Country 10/2011 - 10/2013 / Kyiv/ Ukraine
Responsibilities ? Meeting guests
? making and cancelling reservations
? check-in/check-out procedure
? compiling guest’s bills
? taking payment
? ordering taxis for guests
? fulfilling other guest's requests
? solving conflicts with guests etc.
WORK EXPERIENCE
Position Manager assistant
Company’s name Travel Agency "Energotour"
Period / City / Country 05/2008 - 08/2008 /Kyiv/Ukraine
Responsibilities ? Customer’s questions answering
? working with conflict clients
? helping in group’s work
? developing and monitoring company's web-site
? assisting manager, provide any help they needed
EDUCATION-Institution Specialization Duration,
years Year of graduation/City/ Country
Taras Shevchenko National University Geography - Foreign Tourism 5 2011 / Kyiv / Ukraine
