02/2013–Present Wall Street English, St. Gallen (Switzerland)
English Teacher
? Successfully assisting students to achieve both personal and academic goals including success in
Cambridge exams, IELTS, TOEFL and BEC.
? Planning, coordinating and managing large group based activities and customized one-to-one English
lessons for adults and children learning English as a Second Language.
08/2012–01/2013 Wall Street English, Bolzano (Italy)
English Teacher
? Implemented the unique Wall Street method to various companies around the region and to individuals
wishing to further their knowledge in the English language.
? Tutored and coached individuals on their business and personal needs.
06/2012–08/2012 Caledonian School, Prague (Czech Republic)
English Teacher
? Taught general and business English to a number of companies across Prague.
? Designed and planned each course group's curriculum and delivered individual excellent service
to each client.
07/2012–08/2012 Icon Communications, Prague (Czech Republic)
Sales & Service Communication Specialist
? Assisted customers with service queries and transactions in a professional welcoming manner over the
phone on behalf of top British companies.
? Implemented excellent sales/communication skills in order to promote products to the company's
customers.
05/2010–02/2012 Qatar Airways, Doha (Qatar)
Flight Attendant
? Implemented world-class customer service to all guests who travelled with Qatar Airways, demonstrating
confidence, efficiency, fluency in work and ensuring the safety of the aircraft and its occupants.
? Liaised with teams consisting of 70+ nationalities in an effective, professional manner showing cultural
awareness and open mindedness at all times.
06/2009–05/2010 Ryanair, Charleroi (Belgium) & Leeds Bradford (UK)
Flight Attendant
? Successfully completed one of Europe's most difficult aviation trainings receiving competencies in first aid,
SEP and service.
? Demonstrated professional communicative abilities with colleagues from diverse backgrounds and
delivered friendly, welcoming and satisfying customer service to guests who flew with Ryanair.
05/2008–12/2008 Millward Brown IMS, Dublin (Ireland)
Telephone Marketing Agent
? Conducted telephone calls existing loyal customers to gather their opinions on certain products on behalf of
major Irish companies with usage of a high professional manner and a welcoming customer service tone.
? Demonstrated organizational skills by carrying out administration duties such as categorizing statistics and
organizing files.
04/2012–04/2014 TEFL (120 Hours), Paris-American Academy, Paris (France)
08/2007–12/2007 Tourism BA Degree, Dublin Institute Technology, Dublin (Ireland)
09/2006–06/2007 High School Diploma, St. Endas College, Galway (Ireland)
09/2002–06/2006 Junior High School Certificate, St. Jarlaths, Tuam (Ireland)
