WORK EXPERIENCE:
Community Manager
BNOW inc. - New York, NY - April 2011 to June 2014
Monitored Website's live traffic of over two million users
*Created community rules and guidelines.
*Social Media Promotion and maintenance.
*Worked closely with IT to debug code and website UI.
Real Estate Broker
*Keller Williams Reals Estate. New Orleans, La. April 2007 to December 2010
*Represented Clients in both the purchase and sale of residential housing.
*Handled all fiduciary responsibilities owed to the client
Business Development Executive
Mercedes Benz - New Orleans, LA - August 2006 to August 2008
Responsibilities
*Sales.
*Customer Satisfaction contact.
*Managed Customer Service issues until their resolution.
*Worked with customers and Service staff for the successful resolution of differences.
*Employed internal lists to grow business, monitor recalls, and meet profit goals.
Accomplishments
Five time employee of the month. Received corporate recognition of excellence.
Ranked excellent in all Dealer training
Skills Used
*Customer Service
*conflict resolution
*Patience
*Multitasking in a high stress and often emotional setting.
*Utilized multiple computer programs including Microsoft Word, Excel, Outlook, PowerPoint, and Publisher as well as internal Mercedes Benz software for Database searches and filters.
Manager
Russell's Marina Grill - New Orleans, LA - July 1997 to April 2007
*Hiring and Firing
*Staff training
*Menu Creation
*Supervision of Chefs, Managers, Sous Chefs, Line cooks, Waitresses, and other staff
*Balanced receipts
*Daily, weekly, and monthly stock orders
Professional Skills: Real Estate Broker: Expert
M.A in English
University of New Orleans - New Orleans, LA. All requirements fulfilled. Degree will be conferred 12/15.
BA in English
University of New Orleans - New Orleans, LA
Conferences and Publications
*Published my original research, "Evolution, Post-Modernism, and Identity in American Gods and Immortality" in The Global Journal of English Language and Literature
*Presented original research at the Hawaiian International Humanities conference titled "Dante's Influence on Horace Walpole."
*Presented original research "From Narcissism to Altruism: Gothic Elements in Children's Literature" at The Popular Culture Association of the South conference.
