CAREER HISTORY

Sasol – Retail Manager

Oct 2013 – Current

Responsibilities:-

·        Operational Management:

Duties:  Financial Management, HR Implementation, Food Standards, SHERQ Management, Order Fulfillment, Customer Liaison, Face of the Sasol Brand – maintaining Standards and Procedures.  Management of the Take Away, Convenience Store, Carwash, Forecourt, Marketing Strategies and implementing Promotional activity.  Goal setting – setting targets and achieving it, uphold Franchisor standards, monitoring and maintaining sites and staff performance, including operational issues.

Building and maintaining professional relationships with the Franchisor and Franchisee.  Ensuring full compliance with Franchisor and Government requirements.

Keeping abreast competitor activity – aware of the Market. Administrative functions including stock Management.

Adriaan Lochner Interiors (Cape Town – Western Cape)

Jan 2013 – (Contract)

Office Management – Branding – Marketing – Financials -Operations

B&B WHOLESALERS / ECLIPSE FINE FOODS CC

April 2012 – November (2012)

Position – Operations Manager (Sales & Marketing) / Sales Executive

(Retrenched due to Re-structure)

GT SERVICES CC

December 08 – July 09

Position – Operations Manager

GT Services is leading independent express courier serving the Republic of South Africa and neighbouring countries.

Responsibilities:-

Safety:

?          Ensures that employees adhere to standard safety regulations

?          Serves on the safety committee of BP as a representative

?          Ensures that safe working procedures are in line with the Occupational Health and Safety Act requirements including that of the clients are followed

?          Adheres to dangerous goods requirements

?          Safety correspondence recorded on drivers file.

Technical Work:

?          Ensures that vehicles are maintained according to specification and monitored during and after each trip

?          Ensure the departure of vehicles  timeously per customer service level

?          Monitoring of vehicles by means of GPS satellite tracking and  vehicle effectiveness for ‘On Time Delivery’

?          Ensures the team provides the customer a quality service and projects a professional image at all times.

Scheduling: 

?          Planning in advance the daily delivery routes and schedules to ensure that maximum vehicle utilization is achieved in terms of productivity and at the same time delivering on service.

Pre-Trip Preparations:

?          Ensures that pre-trip inspections are carried out properly by the drivers

?          Ensuring that the vehicles and drivers have the necessary equipment on board in terms of fire extinguishers, spill kits etc.

?          Briefing and debriefing of drivers regarding what is required of them in terms of service delivery.

Post-Trip Administration:

?          Inspection of trip reports and documents of completed loads

?          Ensuring that specific details are adhered too pertaining to client request.

Operation Constraints:

?          Monitoring work in progress and taking remedial action when necessary to ensure that operational problems such as those relating to access, law enforcement, hours of work, spillages, losses etc. are accounted for.

?          Monitor reporting of unresolved operational problems to the Contract Manager.

Reporting:

?          Interacting with the Contract Manager on an ongoing basis in order to keep him/her informed of developments  within the operation

?          Interacting with support functions (eg. Outside workshops, personnel, wages etc) to assist in the resolution of problems.

?          Daily reporting completed promptly and accurately.

Relationship Within / Outside:

?          Interaction at all levels within the company including the Contract Manager

?          Interaction with managers and supervisors of the customer and the clients customer

Housekeeping:

?          Ensuring and maintaining a high level of Housekeeping and cleanliness at all times.

CONVENIENTLY DELICIOUS

March 08 – March 2012

Position:  Sole Proprietor

Ran own small business – catering to the Corporate Sector.

Conveniently prepared meals.

Medscheme  Office Park Canteen (January 2010 – March 2012)

RISKLAB-Johannesburg, South Africa

JUNE 2004- Feb 2008

Position: Risk / Business Analyst

Risk management involves measuring and ultimately reducing this uncertainty. Depending on the source of uncertainty, risk can be reduced through operational or financial decisions. Risklab has developed sophisticated models to understand the sources of uncertainty in future earnings and help clients find ways to reduce this uncertainty through financial risk management as well as exploit risk to gain competitive advantage and enhance shareholder value.

Responsibilities:

We provide an integrated, customised decision support solution for strategic planning and capital management. The crucial adjectives are:
customised - the solution is designed according to the client’s needs.
integrated - our approach is to integrate the core business activities in any corporate, namely:

?          the development of product and strategic initiatives

?          the risk management of other risks (market, credit, operational, business)

?          creating shareholder value.

?          Our solution is a decision support system, the aim is to provide decision-makers with all the necessary analytic tools and outputs on which to base decisions. In this regard we provide a fully developed risk and capital management business model in an integrated form.

Our solution ties all these aspects into a single, coherent decision-based framework. This tool could serve as a solvency-testing tool as well as an aid to investor relations by making it simpler to justify management's strategic decisions.

Reason for leaving:  Business Liquidated

WOOLWORTHS- Johannesburg, South Africa

APRIL 2001 – FEBRUARY 2004

Position: Assistant Store Manager / Foods Manager - (Food Market) at the following stores:-

Dainfern, Bryanston, Hyde Park, Fourways and Eastgate

Responsibilities:

?          Daily Management of Store Operations

?          Maintaining standards of three windows on premises

?          Customer Services- Returns, exchanges, voids, reconciliation’s and grievances

?          Budgeting- Forecast of salaries and all sundry expenses

?          Vision 21 – in-house system used for compiling data

?          Serve on communication forum- serves as a union body for staff grievances and resolves problems

?          Employee Relations- Procedures, Disciplinary codes, Poor performance and first aid procedures

?          Facilitation of Food Supply Chain and Operational Management

?          Merchant and Learning Programmes for individuals (staff) who intend growing within the company

?          Project management- feasibility study on how to improve customer service within the organisation.

?          All round knowledge of stores functions in the following departments, viz, Foods, Textiles, Visuals, Finance, Customer Services and Operations

SACOD

JANUARY 2001 – APRIL 2001

Position: Project Coordinator

Responsibilities:

?          Client Liaison- consulting with prospective clients for productions

?          Fundraising- securing of funding for projects

?          Co-Ordination of Events, viz arrangements of events and functions for local and international delegates

?          Reports

?          Budgets

?          Composition of Newsletter

STANNIC, SAB and IBM

SEPTEMBER 1999-AUGUST 2000

Position: Turnkey Account Holder

Responsibilities:

?          Fleet Monitoring

?          Access and variable Finance Officer

?          Asset Based- Motor Vehicle Financing

?          Full Maintenance

?          Lease and Vehicle Registration

?          Licensing of Motor Vehicles

?          Liaising with Staff at all times

?          Controlling of Petrol Cards

HASSAN’S BUTCHERY

JANUARY 1992 – AUGUST 1999

Position: Sole Proprietor

Responsibilities:

?          Day to day management and running of butchery

?          Purchasing of stock 

?          Grading of stock, viz mutton and beef

?          Hygiene Control

?          Implementation of Operational structure within the store

?          Promotions and advertising

EDUCATION

Tertiary:                       

MBA – (To be completed)

University of South Africa (2005)

Graduate School of Business Leadership

Management Development Programme (2004)

·         School Of Business Leadership (Unisa)

·         Economics

·         Financial and Management Accounting

·         Operations Management

·         Management

·         Human Resources

·         Marketing Management

Bachelor of Administration

University of South Africa (1992) – (Incomplete)

University Of London (1985)

·         A-Levels- English

·         O-Levels- History

Secondary            :      Burnwood Secondary High School- Matric Exemption

                            Durban, South Africa