WORK EXPERIENCE

       English First

       ESL Teacher                                                   October 2015 – Present

·    Teach young ESL learners using a wide variety of techniques and aids

·    Create lesson plans for varying ages of young learners

·    Assist with English First marketing events

       United Services Automobile Association

       Specialized Member Services                                                       September 2014-October 2015

·    Took inbound phone calls from military members and their families

·    Assisted military members with structuring their retirement plans to meet their needs

·    Facilitated cash withdrawals

Teachers Insurance Annuity Association – College Retirement Equities  May 2013 – August 2014           Investment Representative  

·    Took inbound phone calls from employees of non-profit institutions

·    Assisted customers with structuring their retirement plans to meet their needs

·    Facilitated cash withdrawals, investment allocations, and rollovers

United States Army                                                                                    October 2012 to January 2013

Real Time Resolutions                                                              April 2012 to October 2012

       Fannie Mae Customer Service Representative

·    Took inbound phone calls from distressed homeowners who held mortgages owned by Fannie Mae

·    Scheduled one-on-one mortgage guidance sessions with homeowners and Fannie Mae representatives

·    Had to utilize multiple software applications while processing customers’ requests

Starbucks Coffee Company                                                                                         September 2011 to April 2012

         Barista

·    Sold coffee drinks and beans retail by identifying customers’ needs and suggestively sold the best products

·    Developed ability to rapidly and accurately receive, log, and confirm custom orders via an earpiece and microphone

·    Further developed customer service skills

Verde Catering Company                                                                 October 2010 to August 2011

Customer Service Representative

·    Prepared, served, and cleaned four-star meals

·    Learned how to cater to the needs of many individuals in a timely manor

·    Developed ability to work with and serve people of differing backgrounds

University of North Texas Book Store                                                                  June 2009 to August 2009

Sales Associate                                

·    Assisted customers with finding the proper books and supplies for their classes

·    Suggestively sold companion material

·    Received, cataloged, and stocked incoming shipments

CiCi’s Pizza Company                                                                                      January 2008 to June 2008

Pizza Server

·    Received, placed, and served custom pizza orders

·    Greeted customers with the company’s official jargon

Starbucks Coffee Company                                                               August 2005 to August 2006

Barista

·    Sold coffee drinks and beans retail by identifying customers’ needs and suggestively selling the best suited products

·    Further developed customer service skills

Kroger                                                                                                                              June 2003 – August 2005

Shift Supervisor

·    Checked out, bagged, and assisted customers with groceries as well as monitored and led sales teams

Foreign Language Study

·    Two introductory and two intermediate semesters of both Spanish and Italian at the University  of North Texas

       Coppell High School, Coppell, TX

         Diploma

         Graduation Date: 2006

         The University of North Texas, Denton, TX

         Bachelor of Arts in Psychology

         Graduation Date: August 15^th, 2011

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