該外籍人才來自【沃德國際人力資源】的 外教庫 |
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外教簡介
Operation Specialist History JP Morgan Chase Bank Columbus, September 2011 - December 2014 ? Managed nationwide customer claims processing and bank reconciliation within Returns and Reconciliation department of Chase’s Financial Research & Adjustment Division. ? Assisted customers with claims resolution for disputed electronic transactions (i.e., ATM, POS, ACH, debit card) made on retail/mortgage accounts, making decisions for payment or denial of claims. ? Resolved duplicated payments/misapplied funds by authorizing wired funds or check payments to customers, and performing credit card maintenance on loans to ensure customers are not penalized.
Customer Care Specialist 11 JP Morgan Chase bank Columbus, January 2010 - August 2011 ? Assisted customers who has issues on their mortgage accounts and resolved the issues in a timely manner ? Approached escalated customer problems logically and with good judgment and ensured the appropriate customer outcome. ? Directed customers with foreclosure and delinquency issues by transferring their calls to the appropriate department for assistance.
Information Processing Administrator JP Morgan Chase Columbus, December 2004 - December 2009 ? Managed processing of all nationwide checks and cash received in Lockbox and transmitted all data to credit customer accounts. ? Oversaw workflow, attendance, and quality performance of newly hired employees. ? Coached 20+ associates to perform check processing using online instructions and provided feedback to improve performance and decrease attrition.
TESOL/TESL/TEFL Certification Oxford Seminars Columbus, August 2016
Master of Business Administration Minor: Business Franklin University Columbus, February 2012 - August 2013
Bachelor of Science Major: Financial Management Minor: Financial Planning Franklin University Columbus, November 2007 - May 2011
General Certificate of Education (G.C.E) - Advanced Level Major: Arts Pope John Secondary School Koforidua, September 1980 - September 1982
General Certificate of Education (G.C.E) - Ordinary Level Pope John Secondary School Koforidua, September 1974 - September 1979
出生地加納，20多歲移民美國，現(xiàn)在是美國市民，拿到美國富蘭克林大學(xué)的本科和碩士，今年55歲， 多年在美國工作和生活經(jīng)驗， 發(fā)音較好，可根據(jù)需求上崗。 |
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到崗： 2017.2 意向地點： 全國均可
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到崗： 越快越好 意向地點： 全國均可
所在地點：
山東省 聊城
