2015\16
Language Learning Director Advisor
Academic advisor and consultant for Hexi Wanda & Zi Feng Centers
Bi-monthly center visits to assess overall center quality
Direct Line Manager for 25 Academic Staff at NJ-ZF
Support for 25 additional staff, 1 LLD & 1 CM
Performance reviews for NJ-ZF academic staff
Interviews and contract negotiations for local academic staff
Development of local and foreign academic staff
Placement Assessments for new and existing learners
Parent Seminars for program changes
Weekly academic meetings and center meetings
Oversight of Nanjing’s P&L with Senior Center Manager (SCM)
Oversight of sales targets for Nanjing with SCM
Oversight of nearly 2500 learners and renewals at two NJ centers
B2B marketing event coordinator for events from 15 - 700 people
Salesforce tasks for managing demos, classes and employee records
Acting Center Manager (February\March 2015)
Training and support for new Center Manager at NJ-ZF
KPIs include total cash in, renew rates, and trainer retention
PRIOR POSITIONS WITH DISNEY ENGLISH
2014
Assistant Center Manager & Regional Language Learning Director
In charge of renew rates for Hexi Wanda Center
Direct Line Manager for 2 Guest Relations Consultants (GRC)
Performance Reviews for GRCs
Consulting for renew parents on programs
Weekly GRC renew strategy meetings
Forecasting academic staffing needs for Nanjing
Placement of new academic staff
Recruitment interviews and hiring of Foreign Trainers
Monthly center visits to oversee overall center quality
Support for 2 CMs & 2 LLDs
Salesforce tasks for managing demos, classes and employee records
Multi-Center Support & Language Learning Director －2013\14
LLD at Ningbo Yue Hu, Ningbo Wanda and Shanghai Zhongshan Park
Oversight of academic standards at all centers
In charge of renew rates at all centers
Acting Center Manager for Ningbo Yue Hu and Ningbo Wanda centers
Support & training for Ningbo JianDong’s Language Learning Director
Support for up to 150 staff members (65 Direct Line w\ ZSP)
Performance Reviews for all direct line employees
Development of local and foreign academic staff
Placement Assessments for new and existing learners
Parent Seminars
Weekly Academic Meetings and Center Meetings
Oversight of nearly 1900 learners at 3 centers
Acting Center Manager at NB-YH (January – June 2014)
Acting Center Manager at NB-WD (January\February 2014)
Salesforce tasks for managing demos, classes and employee records
Language Learning Director－2011\12
In charge of renew rates for Ningbo Yue Hu Center
Oversight of academic standards at NB-YH
Performance reviews for 25 direct line employees
Development of local and foreign academic staff
Placement assessments for new and existing learners
Parent seminars
Weekly academic meetings and center meetings
Salesforce tasks for managing demos, classes and employee records
PRIOR POSITIONS
2008-2010
English Preparation for Interpretation & Translation Instructor & Program Facilitator (EPIT-K) at King George International Business College
Taught EPIT-K classes
Helped develop the EPIT-K program through monthly meetings
Ran testing for new KGIBC students
Ran extracurricular activities for students
2007
Director of English Studies at Canadian Pacific International College & Royal Cambridge College
Taught ESL classes
Decided new curriculum materials when the programs changed
Oversaw all teachers as an academic advisor
Consultant for new enrollments
2005-2006
Director of English Studies at Berkshire College
Developed the entire curriculum and department structure for the college
Taught ESL classes
Interviewed and hired all college teachers for the English department
Developed academic staff
Consultant for new enrollments
Ran the department according to the college’s P&L guidelines
EDUCATION
2000-2003
Bachelor of Arts University of British Columbia
1997-2000
Computing Science Douglas College & Langara College
1994-1995
Diplomas in Sound Engineering Next Level (Bullfrog Studios)
1988-1989
1 Year Theatre Intensive Station Street Arts Centre
外教庫 
