FRIENDS INTERNATIONAL HOTEL - CHINA
Assistant Manager and English teacher （經(jīng)理助理和英語老師）
Responsibilities
1. Team management - I trained and develop staff to maximize performance, aid retention and reduce turnover, I was accountable for the delivery of the performance management process in line with Company procedures, and to ensure team receive, understand & adhere to all company policies & procedures.
2. Commercial/Financial Management - I was accountable for hotel weekly accounts and all company paperwork as per company & audit procedures, work within the company set budgets relating to food, linen and cleaning costs to provide the standard of service required.
3. Quality Assurance/Customer Service – I managed all aspects of the customer service within the hotel in order to anticipate and exceed customer expectations.
4. Communication - I Kept the Hotel Manager and all staff informed on all relevant business issues & updates using varied methods of communication and provided detailed and accurate reports as required by Hotel Manager and General Manager.
5. Change Management - I reviewed services offered & obtained feedback from internal & external customers on an ongoing basis and contribute ideas for continued development.
6. I trained the Chinese staff on speaking professional Hotel English and was also in charge of foreign guests who could not speak Chinese to ensure they get the best service.
June 2008 – Dec 2010 MASENO UNIVERSITY B.A EDUCATION (ENGLISH MAJOR) （大學英語教育專業(yè)）
May 2008 – Feb 2010 INOORERO UNIVERSITY DIPLOMA Public Relations （大學公共關系專業(yè)）
Jan 2008 – April 2008 Regional Center CERTIFICATE Computer Operator
Jan 2008 – April 2008 Goethe Institute German Language A1 Level
Feb 2004 – Nov 2007 Mudavadi High School Kenya Certificate of Secondary Education (KCSE)
Jan 1997 – Nov 2003 Eldoret Union School Kenya Certificate of Primary Education (KCPE)
OTHER QUALIFICATIONS
Oct 2010 – Nov 2010 The William Glasser Institute CERTIFICATE Choice Theory,Reality Therapy and Lead Management
外籍人才庫 
