2015- Present, The TEFL Academy

2009 – 2012, Anglia Ruskin University

2007 – 2009, Acton and West London College

20 Hours Intensive course (Completed)

Bachelor of Arts, Philosophy and English Literature

Plumbing  NVQ Level 2

Plumbing NVQ Level 3

2002 – 2007, Villiers High School

GCSE’s: 6 A-C including English and Maths

Arabica   Bar & Kitchen, Borough   market

Head   Waiter, January 2015 – July 2015

Responsibilities Include:

·          Maintaining   Bib Gourmand award standards

·          Training   of new staff on allergens and legal responsibilities.

·          Cash   handling and end of night reports.

·          Mixing   drinks and serving at the bar.

·          Looking   after guests with special requirements, I.e. VIP tables, guests with special   dietary requirements or disabilities.

Key   Achievements:

·          Achieving   the accolade of Bib Gourmand.

·          Demonstrated   the ability to build rapport with guests, converting casual diners into   regulars.

·          Training   new staff (after 3 months) on Table numbers, menu and general procedures.

·           

Bananatree,   Soho

Head   Waiter, May 2014 - September 2014

Responsibilities include:

●         Maintain a   warm and welcoming ambiance.

●         Working on   a mystery diner basis.

●         Providing   the customer with a quality service and pleasant dining experience.

●         Liaising   between back and front of house to ensure punctuality and standards are met.

●         Conduct   the final check of food prior to serving customers in order to ensure quality   maintenance.

Key   Achievements:

●         Achieving   100% on my two mystery diner encounters.

●         Received   personal positive feedback reviews on tripadvisor

●         Commended   by management on numerous occasions for the quality and consistency of my   work.

●         Enhanced   speed of service during peak hours through establishing effective   communication between back and front of house.

Cocomaya, Edgware Road

Assistant   Manager, September 2013 – April 2014

Responsibilities include:

●         Line   managing a store team of 10 people.

●         Driving   the sales performance of the branch.

●         Protecting   the underlying profitability of the branch through effective cost management.

●         Ensuring   the compliance of the store with all legal and business obligations.

●         Strengthening   and embedding the delivery of the businesses service commitment. 

Key   Achievements:

●         Branch   awarded employee engagement award as voted for by business employees.

●         Successfully   negotiated new supply outlet for product at Selfridges in a key account I   manage.

●         Successfully   researched, identified and won new wholesale supply contract at 6% price   reduction.

●         Store has   maintained full compliance with all business, industry and legal obligations.

M&S, Victoria

Customer   Assistant, March   2013 to August 2013

Responsibilities:

●         Creating   an effective working relationship between foods sales team and backstage   operations team.

●         Working   with foods team to drive sales by providing constant stock replenishment of   required lines.

●         Working   with operations team to ensure effective backstage layout that maximised   productivity.

●         Ensuring   profit protection and legal compliance through effective management of   backstage stock.

Key achievements:

●         Exceeded   the business on shelf product availability measures as audited by 3^rd   parties.

●         Helped   improve service performance of salesfloor team by eliminating their need to   leave the salesfloor for products.

Reduced stockloss recorded in 3^rd   party stocktakes as a result of improved stock management

CitizenM, Southwark

Hotel Ambassador. May 2012 – February 2013

Responsibilities   include:

●         Receptionist   – Have worked as head receptionist on numerous occasions, with duties ranging   from creating reservations to efficiently resolving guest complaints whether   it be a technological fault with the room or general complaints and queries

●         Bar work –   Managing stock levels and snacks, creating a happy and friendly atmosphere as   well as diffusing inflammatory situations.

●         Managing   stock intake and house accounts.

●         Ensuring a   high level cleanliness and hygiene in the kitchens.

Key Achievements

●         Team   maintained consistent place in the top 30 ranked in London.

●         Delivered   successful hotel management and duties despite reduced team of only 2 people.

●         Consistently   received guest commendations applauding my service and commitment.

●         After 4   months  working at the hotel I was   asked to join the night team as they deemed me hard working and trustworthy   enough to take on the extra responsibilities that come with the role of   working at night without supervision.