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外籍人才：加納國(guó)籍碩士學(xué)歷外教編號(hào)/wj28115970/

wj28115970

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外籍人才簡(jiǎn)介 wj28115970中介費(fèi)：參考月薪國(guó)籍：加納學(xué)歷：碩士性別：男出生： 1961年期望稅后薪資： >11000(Yuan/M) 語(yǔ)言：英語(yǔ) 工作性質(zhì)：全職工作經(jīng)驗(yàn)： >5(年) 所在地：美國(guó) 期望工作地點(diǎn)：全國(guó) 來(lái)華工作政策提示 Operation Specialist History JP Morgan Chase Bank Columbus,USA September 2011 - December 2014 ? Managed nationwide customer claims processing and bank reconciliation within Returns and Reconciliation department of Chase’s Financial Research & Adjustment Division. ? Assisted customers with claims resolution for disputed electronic transactions (i.e., ATM, POS, ACH, debit card) made on retail/mortgage accounts, making decisions for payment or denial of claims. ? Resolved duplicated payments/misapplied funds by authorizing wired funds or check payments to customers, and performing credit card maintenance on loans to ensure customers are not penalized. Customer Care Specialist 11 JP Morgan Chase bank Columbus,USA January 2010 - August 2011 ? Assisted customers who has issues on their mortgage accounts and resolved the issues in a timely manner ? Approached escalated customer problems logically and with good judgment and ensured the appropriate customer outcome. ? Directed customers with foreclosure and delinquency issues by transferring their calls to the appropriate department for assistance. Information Processing Administrator JP Morgan Chase Columbus,USA December 2004 - December 2009 ? Managed processing of all nationwide checks and cash received in Lockbox and transmitted all data to credit customer accounts. ? Oversaw workflow, attendance, and quality performance of newly hired employees. ? Coached 20+ associates to perform check processing using online instructions and provided feedback to improve performance and decrease attrition. TESOL/TESL/TEFL Certification Oxford Seminars Columbus,USA August 2016 Master of Business Administration Minor: Business Franklin University Columbus,USA February 2012 - August 2013 Bachelor of Science Major: Financial Management Minor: Financial Planning Franklin University Columbus,USA November 2007 - May 2011 General Certificate of Education (G.C.E) - Advanced Level Major: Arts Pope John Secondary School Koforidua,Ghana September 1980 - September 1982 General Certificate of Education (G.C.E) - Ordinary Level Pope John Secondary School Koforidua,Ghana September 1974 - September 1979 出生地加納，20多歲移民美國(guó)，現(xiàn)在是美國(guó)市民，拿到美國(guó)富蘭克林大學(xué)的本科和碩士，今年55歲，多年在美國(guó)工作和生活經(jīng)驗(yàn)，發(fā)音較好，可根據(jù)需求上崗。