Convay (freelance)                                               February 2009 - May 2010

Duties:

Providing advice, information and assistance to callers.

Attempting to resolve all enquires on first contact with the caller.

Making sure that all telephone calls are answered promptly.

Dealing with a customers queries, requests, orders or complaints.

Following up customers by calling them back.

Research required information for callers using available resources.

Essentially receiving up to 50 incoming calls from customers daily.

Involved in processing orders, forms and applications.

Accurately recording details of calls and issues on logging software.

Having a professional and courteous manner at all times.

Identifying and escalating priority issues or customer complaints.

Sending emails to clients answering their enquiries.

Taking ownership on all calls and queries answered.

Arranging appointments for engineers to attend premises & make repairs

National Airline (Vladivostok Avia)                May 2010 - April 2011

Russia, Vladivostok.

Responsible for the safety and comfort of passengers.

Doing routine safety checks before take off.

Welcoming passengers as they board the plane and helping them find their seats.

Attending pre-flight briefings.

Helping passengers load and also unload luggage from the overhead lockers.

Dealing with high-net worth individuals in a professional and mature manor.

Making sure that the aeroplane is clean and tidy before passengers come on board.

Prior to take off making sure all passengers have their seat belts on.

Demonstrating to the safety procedures to follow in a emergency situation.

Contributing to a customers in-flight experience.

Circulating and collecting customs and immigration documents from passengers.

At the end of a journey completing a flight report recording any incidents.

Promoting the sale of duty-free products.

Serving meals and drinks to the passengers throughout the flight.

KEY SKILLS AND COMPETENCIES

Experience of working with passengers from different cultures & backgrounds.

Ability to make passengers feel welcome.

Experienced in dealing with the public & comfortable in a selling role.

Well spoken, approachable, with great attention to detail & a professional attitude.

Dealing with difficult passengers & situations.

English teacher (Part time), Dalian, China.    Decemember 2011 - may 2013

Duties:

Be responsible for the safety of kids, be able to give maximum attention to each student; follow the teaching plan and complete program  maximally understood, and adopted. Be able to find individual approach to every student; according to capability of each kid make up the suitable  plan and use it on practice.

Night club and Restaraunt Executive,                      May 2013 - July 2013

Duties:

Prepare all the documents and environment needed to be ready for receiving and serving customers ; provide all the necessary service to customers, informative support, comfort  and  safety; Be able to come forward with help to every guest request;

Observe the work process of the staff, capability of giving away orders, in case of not satisfaction with the results of work; supervision and constant reports about every department's work and remarks.

Stay wide awake if any conflict or arguments happens, liquidate it as soon as possible.

Work with the multi-national team, keep friendly environment no matter the pressure; in case of complains, stay professional and understanding, try to find a way to solve problem justly.

Be kind and responsive to everyone, endurance to be able of non-sitting during the work time, keep attention to the details.

English teacher (replacement)                                        September 2013- November 2013

Beijing, China

Replacing the teacher at int. kindergarden;

Duties: Adaptation to students and introduction; Using material of previous teacher's plan, continue with the new material and review of the past topics;

Be helphul to every student, provide any information or help, whatever is asked by student, professional communicative work but careful treatment.

English teacher

Beijing, China                                                            November 2013- November 2014

Duties:

Be responsible for the safety of kids, be able to give maximum attention to each student; follow the teaching plan and complete program  maximally understood, and adopted. Be able to find individual approach to every student; according to capability of each kid make up the suitable  plan and use it on practice.

English teacher

Beijing, China                                                             December 2013 - April 2015

Duties:

Be responsible for the safety of kids, be able to give maximum attention to each student; follow the teaching plan and complete program  maximally understood, and adopted. Be able to find individual approach to every student; according to capability of each kid make up the suitable  plan and use it on practice.

KEY SKILLS AND COMPETENCIES

Able to handle complex calls and situations.

Demonstrating empathy and understanding when talking to customers.

Able to deal with irate, abusive and irate callers.

A proven track record of handling high volume calls.

Can type up to 30 wpm.

Excellent listening and problem solving skills.

Excellent communication skills and telephone manner.

Good keyboard skills and knowledge of customer service principles & practices.

Institute of Mass Communication, Russia, Vladivostok.  2005 — 2010; Bachelor degree

Publishing and editing

Aviation Authority of Russia, 2010;

University of technology 2011 -2013; Liaoning, Dalian,  China

Chinese language

外教現(xiàn)在在團(tuán)結(jié)湖附近住， 有經(jīng)驗(yàn)， 找周邊的工作，