2012August –To Date Knekt Telecoms Pretoria
Sales & Operations Coordinator
To do first line, telephonic trouble shooting / fault finding in liaison with clients.
To coordinate support helpdesk enquiries from existing clients and liaise with
relevant suppliers in order to speedily resolve support calls.
To manage and follow through on the successful outcomes of these client enquiries or support calls.
To coordinate and follow through on maintenance and installations processes.
To handle administration associated with the above tasks.
To efficiently keep track of all operational coordination tasks assigned to you and timeously reach a successful outcome.
To collect the relevant data and compile monthly Client maintenance reporting.
Sales Coordination
To provide general assistance to the sales processes – that covers both new and existing clients.
Preparation of sales proposal requests to Suppliers, including all supporting
documentation.
To follow through on proposal requests to ensure that they are received timeously.
To efficiently keep track of all sales coordination tasks assigned to you and
timeously reach a successful outcome.
To coordinate assistance with client technical and billing related queries.
To perform administrative responsibilities associated with the above.
2008 June–2012 July Voxorion Telecom Sunninghill
Sales Coordinator/ Business Unit Sales Support
Sales Co-ordin
Preparation of sales proposals for the Business Unit (Voice, SMS, Fax, OCM, DATA)
Generation of all relevant Sales Prospects and acquisition of all necessary information when necessary
Cost savings report generation for the Business Unit – To be submitted to KAM’s monthly
Telkom Account Requests – E-Bill login detail information to be gathered where applicable (BUM to supply list of clients)
Client event list generation and response follow up and consolidation.
Accurate & efficient monitoring & submission of all sales files to Sales processing department.
Co-ordinates, maintenance sales, registrations & Installations/projects.
Compile weekly sales figures and Cristal Hotlist report
Assistance with the SALY Report process as per BU requirements
Preparation and distribution of weekly sales meeting minutes.
Ensure that all relevant proposals are completed within the specified 48 hour turnaround time and that proposals submitted to Product Managers are completed within the required timeframes
List to be provided by BUM for all required CSR’s with specified dates for completion
List to be provided by BUM for all required Telkom information with specified dates for completion
Details to be consolidated under a single information pool and extracted when required.
Facilitate all file handovers to processing department within specified time frames.
Assistance with client technical and billing related queries.
Drawing up proposals, presentations, and tender responses as required.
Administrative responsibilities associated with the above, including, but not limited to the internal processing of sales, files and liaison with sales/account management staff.
Facilitation of the collection and compilation of information relating to installation and billing of services
Contract and billing & technical analysis.
Interpretations of various reports.
Installations ; Voice: GSM, Neotel, VoIP, Data, fax, TMS, SMS, LCR, Cristal, fishbone etc
Client liaison relating to new sales/ retention activities.
Travel arrangements.
Liaison with other departments e.g technical and registrations dept.
Assisting in general functions required from the Regional managers and sales specialists/ accounts.
I don't work closely with clients all the time, but I do get to put together client and marketing packs together for account managers and draw up proposals for them, after analysing the type of business, industry the client is in. By so doing i feel i equip the account manager the necessary tools and ability to can attract the clients to us.
2007 June–2008 May Huge Telecom Woodmead
Operations Coordinator
Key Performance Area:
Installations –
Co-ordinates maintenance & Installations of all Least Cost Routing, Telepathy, and Isdn sites.
Co-ordinate technicians’ diaries and plans.
Trouble shooting/fault finding(remotely)
Administration – Input into TPC
Communication – In-house & External.
Programming of routers
Downloading daily CDR’s for different networks.
2006 Jan–2007 May ABSA Pretoria
Client Services Consultant
Dealing. With/assisting clients telephonically
Handling all credit card queries
Explaining the nature of accounts & sending of statements
Assisting technically with electronic statements and how to download them.
Suspending unpaid accounts, re-instating paid accounts(credit card status)
Handling transaction authorizations
Conducting security checks with clients
Explaining the NCA to clients
Outbound and inbound call centre
Liaison with agents from all other banks, including international ones
2005 June–2005 December D.T.I International Rosebank
Customer Care Consultant
Receive incoming calls in accordance with the best telephone etiquette and standards applicable.
Interpreting and assessing the nature of complaint by means of active listening-acknowledgement and focused questions.
Communicate with client via e-mail/telephonically, and supplying information, explanations, and possible solutions to ensure that the customer contacts are dealt with accurately and satisfactory.
Crediting pre-pay customers from S.A, Zambia and Namibia
Work with monthly statements. Print or e-mail them to our clients on a monthly basis, process credits and debits.
Dealing with trivial technical issues and resolving them, if not, escalate to our technical dept. in U.S.A
Liaison with our agents worldwide, and also our corporate office in Los Angeles U.S.A
Calling and advising prospective clients about our various products and services.
Making courtesy/follow up calls to customers and enquiring if they have any problems, concerns and queries, thus ensuring maximum customer satisfaction and retention.
Customer Related Knowledge – Telecommunication Service
Voice over internet protocol (VoIP) – Corporate and individual clients.
Callback service
Cellular Least Cost Routers
Testing of carrier routers
Calling cards
Pin 2 Destination
Business Link
2005 January - 2005 May
Tshwane university of Technology
Position: student assistant for Mr.Du Toit
2013 August – 2013 October
The Master 140 Hour TEFL Course Plus
2001 July – 2005 May Tshwane University of Technology
Completed my diploma in Information Technology (web and Application development)
Subjects Passed:
Information Systems 13AA & BA, 23AA & BA
I.T Skills 11AA & BA
Systems Software 15AA & BA
Graphical User Interface 10 AA & BA
Web Management 20AA & BA
Web Management 30AA & BA
Internet Programming 20AA & BA
Technical Programming 11AA
Industrial Exposure 30AA:
Technical Programming 11BA
Internet Programming 30 BA
Internet Programming 30AA
Industrial Exposure 30BA
2001 January- 2001 June
Tshwane University Technology:
ICCS – International Certificate in Computer Studies
Introduction tot Programming & Database
Fundamental Concept of Computers
Mathematics
PC Competence
-PowerPoint
-Access
-Word
-Excel
-Internet
-Basic Concepts
-File Management
1997 January-1999 December
High school Attended: Hillview High School
Highest standard Passed: Matric
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